Holidays

There is a $10 daily surcharge for services provided on the following federal holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day. Due to high demand on these holidays, we require a non-refundable deposit upon booking services to reserve a sitter. The deposit, charged to a credit card, is $50 for cat care visits and $100 for dog boarding or pet sitting visits. The deposit is credited toward the service total on the final invoice.

Pack Advantage™ pricing factors in the six days per year that we are closed. However, members may request walks on those days, subject to availability. These walks are charged at the à la carte rate + the holiday surcharge of $10.

Miscellaneous Charges

• Walk scheduled with less than three hours notice $10
• Full fee applies for cancellations made after 5 PM the day before a scheduled service visit
• Initial Interview with dog walker or pet sitter $20
• Key drop off or pick up $5
• Key set duplication $25
• Doggie drop off or pick up (for boarding) $20
• Cancellation fee (less than three days notice for dog boarding/sitting) $50
• Supply pick up $20 (plus the cost of supplies)
• Late fee for overdue invoices $5 per month

Rescued Dog Discount

All of us at Saving Grace are avid animal lovers, and many of us have even rescued our own pets! We offer a one-time $25 gift certificate to new clients whose dog was adopted from a shelter or pet rescue organization. The discount will be applied after the first month of regularly scheduled walks.

Payment Procedures

Pack Advantage™ subscribers are billed on the first of each month for the month ahead; a la carte clients are billed on the first of each month for the month prior. Payment by check is due no later than the 10th of each month.

For dog and cat sitting clients, an invoice will be generated and billed to a credit card upon booking.  Please do not leave any payment at your home for the pet sitter to pick up.

Please make checks payable to SAVING GRACE.

Saving Grace accepts Visa and Master Card; card information is kept securely on file.

Tips for walkers and sitters are greatly appreciated but not expected. If you do wish to leave a gratuity, you may either leave it directly for the sitter at your home or include extra with your payment. 100% will go to the sitter or walker.