FAQ
Frequently Asked Questions
That’s Mr. Wimples, Grace and David’s own, much loved dog. He was instrumental in developing policies and procedures as Saving Grace Services grew. His first human left him with the Steckler’s for boarding…and then called to say that she had moved to Alaska without telling them! Rather than dumping him on a plane to make an uncertain journey to the Great White North, they welcomed Mr. Wimples into their family and gave him a great life.
Yes to both. We carry pet sitter’s liability insurance for all our employees and independent contractors. A dishonestly bond comes into play in the unlikely event that an employee is convicted of a crime.
Saving Grace dogs are friendly, happy and usually have a bit of obedience training. We focus on mid-day pack walks so prospective dogs should be comfortable walking in a group. A Saving Grace dog is able to walk with any dog walker on staff.
If your dog isn’t ready to walk with us just yet, we’re happy to provide referrals to services that better fit your needs.
Saving Grace Petcare understands the bond that forms between you, your dog and your dog walker. To ensure maximum comfort and flexibility, we create small teams of walkers supporting each other within your neighborhood. Over time your dog will come to know and love all the members of his or her walking team!
Dog walking has a high turnover rate — we’re proud that many of our walkers have been with us for 5+ years. And counting!
We understand how efficient that seems! However, to avoid scheduling mix-ups all communication with your pet care provider happens through our scheduling portal. Please DO NOT call or text our sitters for schedule requests or changes.
Our sitters are employees of Saving Grace Petcare. They are bound by legal contract to not take our clients on as their own while they work for us and after they depart, and not do side work for our clients.
Cancellations for mid-day dog walks must be received by 6:00 PM the day before or full fees apply.
We are happy to refund 50% of the prepaid fee for cancellations of cat sitting or boarding services received with less than seven days’ notice.
No refunds are given for early returns.
Submit your request directly through your scheduling portal.
We offer existing clients ‘elder-care breaks’ for pets who have become too old for regular walks. We do not offer this service for new clients. Unfortunately, we cannot carry or lift any dog during service. We are happy to refer to specialty walkers who provide this service.
