Who is that handsome devil on the left?
That’s Mr. Wimples, Grace and David’s own, much loved dog. He was instrumental in developing policies and procedures as Saving Grace Services grew. His first human left him with the Steckler’s for boarding…and then called to say that she had moved to Alaska without telling them! Rather than dumping him on a plane to make an uncertain journey to the Great White North, they welcomed Mr. Wimples into their family and gave him a great life.
Are you insured and bonded?
Yes to both. We carry pet sitter’s liability insurance for all our employees and independent contractors. A dishonestly bond comes into play in the unlikely event that an employee is convicted of a crime.
How do I know if Saving Grace is right for my dog?
Saving Grace dogs are friendly, happy and usually have a bit of obedience training. We focus on mid-day pack walks so prospective dogs should be comfortable walking in a group. A Saving Grace dog is able to walk with any dog walker on staff.
And if your dog isn’t ready to walk with us just yet, we’re happy to provide referrals to services that better fit your needs.
How do we pay you?
All payments are made by credit card through our scheduling portal. Payments for recurring scheduled services are billed to your credit card on the first of each month for that month’s walks. Additional services scheduled during a given month are added onto your next month’s billing. Payments for scheduled à la carte services are pre-billed and payment processed on the first of the month.
Pet Sitting services are billed at the time of booking.
Will I always have the same walker?
Saving Grace Petcare understands the bond that forms between you, your dog and your dog walker. We strive for as much consistency as possible; however, there are times when a substitute (also known as ‘swing’) walker is necessary.
Dog walking has a high turnover rate — we’re proud that many of our walkers have been with us for 5+ years. And counting! When circumstances require a new primary walker, we provide as much notice as possible.
How many dogs do you walk at a time?
Saving Grace provides ‘pack’ walks for up to four dogs at one time.
Is the price the same if my dog is one of four dogs being walked or if my dog is walked individually?
Our service model does not accommodate for dogs that cannot be walked in groups due to reactivity, high energy, aggression, or owner preference. We are happy to provide referrals to individual walkers who can manage solo walks. If you dog needs ‘off-hour’ walks when no buddies are available, those walks will be billed at a higher rate.
What do you do with the dogs when you are picking up or dropping off another dog?
Our dogs are tied securely on a porch or behind a fence while they wait for the walker to pick up or drop off other dogs. During times of extreme weather, dogs may be ‘sheltered’ in your foyer for safety.
How do I add/cancel walks?
Submit your request directly through your scheduling portal.
What happens if we cancel a walk with less than 24 hours notice?
All walks cancelled by 5:00 PM the business day before the scheduled service receive a full credit, otherwise full fees apply.
Can we add a walk with less than 24-hours notice? If yes, is there an additional charge?
There is a $5 charge for same-day additions and a $10 charge for emergency additions. Emergency additions are those scheduled with less than three hours notice. There is an additional $20 charge for same-day scheduling requests made on Saturdays and Sundays when our office is closed.
My dog is elderly and just needs to get out for a few minutes. Do you offer pee breaks for older dogs?
We offer existing clients ‘elder-care breaks’ for pets who have become too old for regular walks. We do not offer this service for new clients. Unfortunately, we cannot carry or lift any dog during service. We are happy to refer to specialty walkers who provide this service.
Why are evening, weekend, and morning walks more expensive?
These are solo walks outside of our normal business hours and the walker receives higher compensation for travel time and administration.
How is doggy day care different than boarding?
Doggy day care occurs during business hours when for whatever reason, your dog cannot spend the day in his or her own home. Your dog is dropped off at a Saving Grace day care provider between 8 a.m. and 9 a.m. and picked up between 4 PM and 5 PM on the same day.
Boarding occurs over a period of one or several days when you’re out of town and your dog must be cared for full-time. Your dog lives with the Saving Grace boarding provider as “one of the family” until you return. While there may be one or two other dogs present, it is generally a much calmer environment with more individual attention paid to each dog than a commercial day care facility can provide.
What do I need to bring with my dog when boarding?
Bring your dog’s collar and ID, leash/harness, food and treats, medications (if needed), along with specific, written instructions for feeding. You will also want to bring a favorite toy, bedding, and possibly a crate if your dog uses one. Always check with your boarding provider before drop-off.
What about cats? How long are petsitting visits? And can you come at a specific time?
We love cats too! Petsitting visits are 20-30 minutes UNLESS your cat is less than comfortable with new human people. In these cases, we take care of your kitty (or kitties) needs (water, food, litter box, etc.) and get out of their way. No one likes guests who overstay their welcome!
Petsitting visits occur anytime between 9 a.m. and 6 p.m. on your requested days. We do offer more specific time windows (AM or PM) for medicated or very young cats.