Who is that handsome devil on the left?
That’s Mr. Wimples, Grace and David’s own, much loved dog. He was instrumental in developing policies and procedures as Saving Grace Services grew. His first human left him with the Steckler’s for boarding…and then called to say that she had moved to Alaska without telling them! Rather than dumping him on a plane to make an uncertain journey to the Great White North, they welcomed Mr. Wimples into their family and gave him a great life.
Are you insured and bonded?
Yes to both. We carry pet sitter’s liability insurance for all our employees and independent contractors. A dishonestly bond comes into play in the unlikely event that an employee is convicted of a crime.
How do I know if Saving Grace is right for my dog?
Saving Grace dogs are friendly, happy and usually have a bit of obedience training. We focus on mid-day pack walks so prospective dogs should be comfortable walking in a group. A Saving Grace dog is able to walk with any dog walker on staff.
And if your dog isn’t ready to walk with us just yet, we’re happy to provide referrals to services that better fit your needs.
Do you offer a frequency discount?
The Pack Advantage™ is a flat monthly fee that provides for five mid-day walks per week at our lowest rate. All other services are billed at our à la carte rates.
Can I transfer my Pack Advantage™ walk to an off-hour time? What about evening or morning walks?
The Pack Advantage applies only to mid-day walks. However, you should feel free to add evening or morning walks as the need arises. Each added walk will be at the à la carte rate and will be charged to your account on the 1st of the following month.
Are there any exceptions to The Pack Advantage ‘set it and forget it’ process?
Just two: Major holidays and walks outside of mid-day. The Pack Advantage is based on five mid-day dog walks per week, including minor Federal holidays. For the ‘big six’ holidays when we are traditionally closed, you can schedule a walk if we have available staff.
Please let us know as SOON as you know your schedule, as we book up very early for New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving and Christmas and our staff likes to take time off too!
Walks on those days will be charged the à la carte rate plus a $10 holiday surcharge.
‘Off hour’ services, such as morning and evening walks are also charged at the à la carte rate.
How do I manage taking time off for vacation with the Pack Advantage?
Cancellations for vacations or business travel can be scheduled in one-week (Monday through Friday) blocks; these blocks will be credited to your account. Cancellations for less than five consecutive days will not be credited.
We also understand that your schedule can change unexpectedly. For example, if you come home from vacation early and need to add say, a Friday walk, you can do so at the à la carte rate of $20.
No matter what, we’ve got you covered.
What if I’m only going to be away for three days?
The primary advantage of The Pack Advantage is that it is a ‘no-brainer’. You can set it and forget it.
If, however, you need to cancel three walks, we’d recommend you just leave the week in place. We hope the convenience of not having to think about it, will be more valuable to you!
How do we pay you?
Payments for The Pack Advantage services are billed to your credit card on the first of each month for that month’s walks. Additional services scheduled during a given month are added onto your next month’s invoice. Payments for à la carte services are processed on the first of the following month.
Pet Sitting services are billed at the time of booking.
Will I always have the same walker?
Saving Grace Petcare understands the bond that forms between you, your dog and your dog walker. We strive for as much consistency as possible; however, there are times when a substitute (also known as ‘swing’) walker is necessary.
Dog walking has a high turnover rate — we’re proud that many of our walkers have been with us for 5+ years. And counting! When circumstances require a new primary walker, we provide as much notice as possible.
How many dogs do you walk at a time?
Saving Grace provides ‘pack’ walks for up to four dogs at one time.
Is the price the same if my dog is one of four dogs being walked or if my dog is walked individually?
Our service model does not accommodate for dogs that cannot be walked in groups due to reactivity, high energy, aggression, or owner preference. We are happy to provide referrals to individual walkers who can manage solo walks. If you dog needs ‘off-hour’ walks when no buddies are available, those walks will be billed at a higher rate.
What do you do with the dogs when you are picking up or dropping off another dog? How do I add/cancel walks?
Our dogs are tied securely on a porch or behind a fence while they wait for the walker to pick up or drop off other dogs. During times of extreme weather, dogs may be ‘sheltered’ in your foyer for safety.
How do I add/cancel walks?
Submit your request directly through LeashTime® or send us an email.
What happens if we cancel a walk with less than 24 hours notice?
Pack Advantage members can submit cancellation requests at any time. Clients choosing à la carte walks must provide notice of cancellation by 5 p.m. the business day prior to the scheduled service, otherwise full fees apply.
Can we add a walk with less than 24-hours notice? If yes, is there an additional charge?
As Pack Advantage members are already scheduled for five walks per week, there is no need for same-day additions. For à la carte walks there is a $5 charge for same-day additions and a $10 charge for emergency additions. Emergency additions are those scheduled with less than three hours notice. There is an additional $20 charge for same-day scheduling requests made on Saturdays and Sundays when our office is closed.
My dog is elderly and just needs to get out for a few minutes. Do you offer pee breaks for older dogs?
At this point, we offer existing clients ‘elder-care breaks’ for pets who have become too old for regular walks. We do not offer this service for new clients. Unfortunately, we cannot carry or lift any dog during service. We are happy to refer to specialty walkers who provide this service.
Why are evening, weekend, and morning walks more expensive?
These walks are solo walks outside of our normal business hours and the walker receives higher compensation for travel time and administration.
How is doggy day care different than boarding?
Doggy day care occurs during business hours when for whatever reason, your dog cannot spend the day in his or her own home. Your dog is dropped off at a Saving Grace day care provider between 8 a.m. and 9 a.m. and picked up between 4 p.m. and 5 p.m. on the same day.
Boarding occurs over a period of one or several days when you’re out of town and your dog must be cared for full-time. Your dog lives with the Saving Grace boarding provider as “one of the family” until you returns. While there may be one or two other dogs present, it is generally a much calmer environment with more individual attention paid to each dog than a commercial day care facility can provide.
What do I need to bring with my dog when boarding?
Bring your dog’s collar, leash/harness, food and treats, medications (if needed), along with specific, written instructions for feeding. You will also want to bring a favorite toy, bedding, and possibly a crate if your dog uses one. Always check with your boarding provider before drop-off.
What about cats? How long are petsitting visits? And can you come at a specific time?
We love cats too! Petsitting visits are 20-30 minutes UNLESS your cat is less than comfortable with new human people. In these cases, we take care of your kitty (or kitties) needs (water, food, litter box, etc.) and get out of their way. No one likes guests who overstay their welcome!
Petsitting visits occur anytime between 9 a.m. and 6 p.m. on your requested days. We do offer specific time windows (AM or PM) for medicated or very young cats.